Greets patrons who approach the service desk; checks library materials out to users and processes returns; determines the eligibility of patrons for library privileges and answers general informational questions about the library both in-person and over the phone; assists patrons with searching for books in Holmes, referring patrons to reference staff as necessary; shelves new books and returns; searches for missing books; maintains order in the stacks by assisting in stacks maintenance activities; assists with course reserve processing; assists with interlibrary loan and document delivery scanning; assists with exhibits. Provides technology assistance, such as maintaining printer by refilling paper and toner, fixing paper jams, helping patrons with scanners. Hours may include nights and/or weekends. May open and close the library in staff’s absence. Good customer service skills required.
In addition to performing the duties of the Special Libraries Assistant, works with minimal supervision and may oversee the work of other student workers. May open or close the library and/or building and have sole responsibility for the facility at certain times. Visibly and regularly walks through all areas of the library to make staff presence evident; compiles use statistics; reports building problems to day staff or in the event of an emergency directly to university facilities or police. Exercises judgment in situations involving theft, weather and related problems, such as leaks and closures due to snow conditions, fire alarms, and the evacuation of the building. Judgment has to be used when dealing with disruptive users or users that are taken ill. Hours vary by library and needs, but includes late night hours and overnight; must be at least 18 years old. Good customer service skills required.