The Educational Resource Center (ERC), located in Campion Hall, serves the specialized resource needs of the Lynch School of Education and Human Development (LSEHD) faculty and students.
The students in this position will staff the circulation desk, assisting patrons in person and over the phone. Responsibilities also include: checking library materials out to patrons and processing returns, initial end processing (preparing materials to enter the stacks), cleaning, and ad hoc projects as needed. As well as, stacks organization and maintenance which involves shelving materials, pulling materials from the stacks, shelf readings (ensuring books/materials are in order), and shifting (shifting materials in the stacks to make space for new materials). Students will also provide technical support, such as printer maintenance, scanning, and troubleshooting basic computer issues. This role also has the element of composing displays, social media posts, and decorations for seasonal events or holidays.
Equity, diversity, and inclusion are important values for BC Libraries. Customer service to patrons reflects those values.
Customer Service is an important aspect of this position. The students should demonstrate or be willing to develop and implement:
Time Management Skills
Attention to detail
Clear early communication
Patience & Respect
Positive helpful attitude
During the school year, the ERC is open M-TH 8 am to 10 pm, Friday 9 am to 5 pm, Saturday from 10 am to 6 pm, and Sunday from 12 pm to 8 pm. During the Summer, the ERC is open M-TH 9 am - 5 pm and Friday 9 am - 3 pm.
Students can work a minimum of 6 hours with a maximum of 20 hours per week. Some Saturday shifts may be required per semester. Weekend shifts involve more stack-based projects than desk work. The ERC Staff will train student workers for this position.
For more information about the ERC: https://libguides.bc.edu/erc/home
BIPOC students are encouraged to apply.
In order to apply, students must fill out an application which can be attained by emailing firstname.lastname@example.org, hard copy applications are also available at the ERC circulation desk. The ERC schedules students for 1 to 5 hours shifts, depending on need and availability. The second page of the application requires students to note their availability, this should include work availability, as well as times students are in class, clubs, volunteer hours, and any other commitments. This way we have the most updated information when we look at the scheduling.