Skip to Main Content
Chat With Us

Technology Help



When you have computing or printing trouble, where do you go?

Help Desk in O'Neill Library

The Walk-In Help Desk, located in O'Neill Library 3rd floor, provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, printing, and other such issues. Usually open every day. 

Remote Access to Resources

This Remote Access Guide explains how to access resources from off-campus.  If you have problems connecting to library resources, Ask Us. We will get back to you as soon as possible.

General Technical Help

Start by calling ITS-Help at 617-552-HELP(4357). Staff there should be able to help you immediately, or they can start the ball rolling to get your problem resolved. 

Hardware Repair

If you're certain the problem is hardware, go to the Hardware Repair Center in O'Neill Library Room 208, near the elevators.

photo of hardware repair in O'Neill Library 208