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Sometimes the Microsoft Word plugin doesn't load properly. There might be several reason:
If those two attempts don't work, try checking the Zotero troubleshooting page for additional suggestions.
One of the great things about Zotero is the ability to have it plug into Word and manage your foonotes for you. To do that, you need to make sure you have a working Zotero plugin in Word.
The plugin should download automatically. If it don't, try the Zotero troubleshooting page or contact the software tech support in O'Neill.
For additional recommendations, contact your subject liaison (Dr. Bee Lehman) at firstname.lastname@example.org or schedule an appointment with them.